Refund and Exchange

At Net And Box (https://www.netandbox.net), we strive to provide top-notch services in website development, graphic design, animation, video editing, UX/UI design, and digital marketing. Our goal is to ensure your complete satisfaction with our work. However, we understand that circumstances may arise where a refund is requested. Please review our refund and exchange policy carefully.

1. Eligibility for Refund

We offer refunds under the following conditions:

• Unsatisfactory Service: If you are not satisfied with the final deliverable and can provide clear reasons for your dissatisfaction.

• Service Non-Delivery: If we fail to deliver the agreed-upon services within the specified timeframe.

• Technical Issues: In cases where our services are hindered due to technical problems on our end.

2. Requesting a Refund

To initiate a refund, please contact our support team at info@netandbox.net within 14 days of receiving the final deliverable. Be sure to clearly state the reasons for your refund request and include any relevant documentation.

3. Refund Processing

Once we receive your refund request, our team will review your case and respond within 7 business days. If the request is approved, the refund will be issued via the same payment method used for the original transaction.

4. Non-Refundable Policy

Due to the nature of digital services, refunds will not be issued in the following cases:

• Work has already commenced on services with immediate activation (e.g., consultancy, IT solutions, digital marketing).

• The client cancels within the current billing month.

• Termination notice is given without grounds for service dissatisfaction.

Clients may terminate services at any time with written notice (via email or text). Future payments will be halted, but no prorated refunds will be granted for the current billing cycle.

5. Customer Responsibilities

To be eligible for a refund, clients must:

• Clearly communicate any issues or concerns promptly.

• Cooperate during the refund investigation process by providing relevant information or feedback.

6. Changes to This Policy

Net And Box reserves the right to update or modify this Refund and Exchange Policy at any time. Changes will be effective immediately upon being posted on our website.

By using our services, you acknowledge and agree to the terms outlined in this policy.

If you have any questions or concerns, please contact us at Netandboxpvtltd@gmail.com.